Return and Refund policy:

To return the products you bought from amaya.ae, please contact our Customer Service on

Phone: +971 48 23 0459

Email: wecare@amaya.ae

within a maximum 10-day period from receiving the order, a customer service agent will assist you with your request. 

• Returns are not applicable for products bought on promotions or sale items.
• Returns requests for opened or used products will not be accepted.
• Returned items should be unused and in the same condition as received.
• Return of damaged products is limited to only manufacturing defects and not applicable in case of misuse or failure to follow care instructions.
• If you paid by credit card, the value of the products returned will be credited to your card.
• If you paid by cash on delivery, the value of products returned will be transferred to you via bank transfer.
• We reserve the right to reject the return of products which are not returned in accordance with our return policy
• In case you used a promotion code on your order, please note that the value of the promotion code is divided up proportionally among the total number of items on the receipt.

Exchange Policy:

To exchange the products you bought online, please contact our Customer Service on

Phone: +971 48 23 0459

Email: wecare@amaya.ae

within a maximum 10-day period from receiving the order, a customer service agent will assist you with your request. 

• Exchanges are not applicable for products bought on promotions or sale items.
• Products must be returned to us in the same condition as received and in its original box and packaging.
• Exchange requests for opened or used products will not be accepted.
• Items to be exchanged should be unused and with all the tags still attached and in the same condition as received, in their original box and sealed packaging. 
• Once we have received and inspected the product(s), you may exchange your product(s) with you required product(s).